Telehealth Services

Telehealth services are now available at Puget Sound Gastroenterology, now in partnership with Gastro Health. Call to schedule a telehealth visit and our teammates will walk you through the process to get you set up.

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Frequently Asked Questions

Will my insurance cover telehealth services?
During the COVID-19 pandemic, Medicare and commercial insurance companies have loosened restrictions related to telehealth care. We recommend contacting your insurance provider with any specific questions regarding your plan coverage. You can visit your insurance providers website to find updated information or call the number on the back of your insurance card.

Does Gastro Health collect a copayment for telehealth services?
For Medicare patients, copays and deductibles do apply to telehealth services; however, most commercial payors are waiving these fees. We recommend contacting your insurance provider with specific questions regarding coverage under your insurance plan.

Are telehealth services limited to patients with COVID-19?
No, the statutory provision broadens telehealth without regard of the diagnosis of the patient. This means telehealth appointments are available to all patients in need of gastroenterology care.

Are referrals or prior authorizations required for telehealth services?
No, insurance companies are not currently requiring prior authorizations for telehealth services.

Do we need written consent from the patient?
No, during your telehealth visit you will be asked to provide verbal consent prior to the video conference call with your healthcare provider.

Could telehealth services be rendered while a Physician or Advanced Practice Provider is at home?
Yes, at this time, the originating site has been waived.

Can a telehealth visit be rendered via telephone ONLY?
No, at this time, the law signed by President Trump specifically requires the use of an audio and video telecommunication system. If you experience technical difficulties, please call our office.

Patient Instructions:

  1. GoToMeeting Screen and iconLocate a device to use for your telehealth visit – you can use a smartphone, tablet, or a personal computer as long as it has a camera and a microphone
    1. Phones & Tablets – Apple iOS or Android
    2. Personal computers – Windows, Mac, or Google Chrome OS
  2. Install GoToMeeting
    1. Access this URL – https://support.goto.com/meeting/system-check
    2. On a phone or tablet you will be presented with a link to the app store for Apple or Android. Click on the appropriate app store and you will be taken there to install the app
    3. When you see the orange logo, you have located the correct app to install
  1. Test GoToMeeting
    1. On Phones & Tablets – Open the app by locating the orange logo shown above
  2. Join a test meeting – enter test meeting number 333699349
    1. On a Personal Computer – Open your browser and go to gotomeeting.com and click join (upper right-hand corner of the screen)
  3. Join a test meeting – enter test meeting number 333699349
    1. If you are taken to a screen that says “waiting for organizer” your test was successful
    2. If something doesn’t work as described above, contact your telehealth coordinator in advance of your telehealth visit for support
  4. GoToMeeting Audio Video ButtonsJoin your telehealth visit
    1. 10 minutes before your scheduled telehealth visit appointment time, join your visit by following the above instructions and entering the meeting number given to you.
    2. As soon as the meeting opens, enable your microphone and camera by locating buttons resembling these below – you may need touch them to turn them on and they will change colors
    3. Audio option – touch this and select “connect to phone call” if it is preferred over internet audio
    4. You may see 1 or more care providers on video – this is your care team

Informed Consent for Telehealth Services

Please review our Informed Consent for Telehealth Services. You will additionally receive a copy when you receive your appointment confirmation. By accepting our Gastro Health’s invitation to participate in a telehealth visit via an available application (i.e., GoToMeeting), you hereby authorize your Gastro Health provider to use telehealth in the course of your diagnosis and treatment.