Keeping You Safe
We know you may have concerns about coming to a healthcare facility, and it’s important to know we are taking additional measures to ensure our care centers and surgery centers are safe places to receive and provide care. As we begin the process of resuming normal services, we will:
- Pre-screen all patients over the phone when confirming appointments to establish if they have any symptoms of COVID-19. If a patient has symptoms, they will not be seen in the office and will be offered a telehealth appointment.
- Screen teammates, patients and visitors once again upon arrival by checking for fever, cough, shortness of breath and flu-like symptoms.
- Ask patients to wait to be seen in their cars, in some cases.
- Limit the number of procedures per day in order to allow for social distancing and thorough cleaning of each room between patients.
- Require and offer COVID-19 testing in our offices for our patients prior to their procedure. Under the supervision of a nurse, the patient swabs the inside of his or her nose and then places the swab in a tube for testing. The test is painless and very quick. Patients will receive their results within 24-72 hours.
- Require everyone to wear a mask or covering over their nose and mouth at all times. If a patient arrives to an appointment without a face cover or mask, they will be given a mask to wear. Providers will wear Personal Protective Equipment (PPE), including, but not limited to, gowns, aprons and gloves when appropriate to keep them and our patients safe. Providers will continue to practice strict hand hygiene.
- Clean all frequently-touched surfaces often, including keyboards, workstations, countertops and doorknobs. We have removed frequently touched items such as magazines and televisions. To reduce unnecessary touching of surfaces, doors will remain open whenever appropriate.
- Arrange chairs six feet apart in the waiting room to allow for social distancing.
- Not permit visitors to accompany patients unless medically necessary.
- Receive co-pays and other advance payment over the phone to limit personal interaction once inside our facilities.
As we establish our new normal, we will work with the Centers for Disease Control (CDC), the Centers for Medicare and Medicaid Services (CMS), the American Society for Gastrointestinal Endoscopy (ASGE) and our local and state officials to ensure we are following the most up-to-date guidelines.
Frequently Asked Questions
- How do you know it’s safe to reopen?
We have continued to monitor the guidelines from the CDC and pay close attention to the data and recommendations from our local elected officials and public health departments. We are confident that our policies and procedures will help to keep our patients safe and allow them to receive the care they need.
- Will you be returning to “business as usual?”
We are taking a thoughtful, phased approach to resume services, beginning with endoscopies. We are first prioritizing procedures for patients whose health will be most negatively impacted by any further delay in care and then for patients requiring more preventive care. We have numerous measures in place to ensure a safe environment, including a rigorous screening process for all providers, teammates, patients and necessary visitors. We will continue to primarily use telehealth options in our care centers, when medically appropriate and will evaluate and evolve our policies, procedures and available services on an ongoing basis.
- What does this mean for patients?
Our patients’ and teammates’ health, well-being and safety are our top priorities. As we continue to monitor the number of cases in our area and use data to inform our decision-making, we believe the timing is right to resume some of the most-needed services, such as endoscopy procedures. We are taking several additional safety precautions to help ensure our office is a safe place for you/our patients to receive care and those treating you/our patients are healthy and safe. We have begun to reschedule appointments that were canceled or suspended due to the pandemic, beginning with patients whose health will be most negatively impacted by any further delay in care.
- Can I get tested for COVID-19 at your office? What kind of test is it?
We require and offer COVID-19 testing in our offices for our patients prior to their procedure. Under the supervision of a nurse, the patient swabs the inside of his or her nose and then places the swab in a tube for testing. The test is painless and very quick. Patients will receive their results within 24-72 hours.
- Is your staff being tested for COVID-19 before you reopen?
All providers and teammates are screened upon entering our facility each day. This includes checking for fever, cough, shortness of breath, and flu-like symptoms. Teammates displaying symptoms will be asked to stay home and referred to the state department of health to be tested for COVID-19. They will only be permitted to return to work if they no longer have symptoms and have tested negative for COVID-19.
- Will your office staff wear PPE? Will I need to wear a mask in your office?
We currently have an adequate stock of Personal Protective Equipment (or PPE), which our teammates and providers will use by following the latest guidelines from the CDC. To help protect you as well as our providers and teammates, we do ask that you wear a covering over your nose and mouth when visiting our facility.
- How can I schedule an appointment?
Our team has already begun reaching out to patients to reschedule appointments that were canceled or suspended due to the pandemic, beginning with those whose health will be most negatively impacted by any further delay in care. If you would like to schedule a new appointment, please request an appointment here.
- Is someone allowed to come with me to my appointment?
At this time, we are not allowing visitors unless medically necessary. If you have questions about your specific situation, please contact your physician directly.
We are eager to see you again soon. If you have any additional questions, please call our office.